2023-09-16
As highlighted in the intro, my aim is to shed light on the multifaceted impact that the transition to the cloud can have on a software provider. Given my background as a Technical Account Manager in AWS Support, it seems fitting to kick things off by delving into the implications for Support.
In the realm of cloud migration, Support departments should proactively prepare for various scenarios:
Support systems integration Support engineers, tasked with addressing tickets from end customers, often need to escalate issues to AWS.
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